The aims of this review are to ensure that customers receive excellent service from Council Connect.

The success of this service will be measured by Council Connect:-

a) Getting it right first time.

b) Avoiding duplication

c) Avoiding confusion or complexity for customers and staff

d) Concentrating on what matters most to our customers

e) Including information on progress

The review will investigate the customer experience of those using the Council Connect service within Bath & North East Somerset Council in order to understand the current user demand for contacting this service.

The review will provide the opportunity for those who use the Council Connect service to challenge service solutions as the customer and advocate for the local community.

 It will do this by:

a) Investigating how Council Connect feeds the information that they receive to local Councillors

b) Investigating how this information is then incorporated into Service Plans

c) And how this information is feedback to the local community.

The Panel are interested In your experiences and/or expectations of the Council Connect service and would encourage you to contact us using the details below to share these with us. Please also complete our online survey which can be accessed to the right of this screen.

There will also be a series of Focus groups to be held in the New Year, which will be updated on the Consultation Calendar.

The aims of this review are to ensure that customers receive excellent service from Council Connect.

The success of this service will be measured by Council Connect:-

a) Getting it right first time.

b) Avoiding duplication

c) Avoiding confusion or complexity for customers and staff

d) Concentrating on what matters most to our customers

e) Including information on progress

 The review will investigate the customer experince of those using the Council Connect service within Bath & North East Somerset Council in order to understand the current user demand for contacting this service.

The review will provide the opportunity for those who use the Council Connect service to challenge service solutions as the customer and advocate for the local community. It will do this by:

a) Investigating how Council Connect feeds the information that they recive to local Councillors

b) Investigating how this information is then incorporated into Service Plans

c) and how this information is feedback to the local community.

This consultation has now closed and is awaiting the results anaylsis.